Training

Most Popular Courses

Target Audience: Leaders

Leading from Strengths
Have you ever taken training to gain a missing skill that someone else told you was needed? Have you participated in a workshop to improve your knowledge in an area in which you have little interest? Why? It’s an unfortunate reality that we often look at development in terms of identifying our weaknesses and doing something to “fix” them, rather than focusing on how to leverage our best. It’s time we called a stop to this! In this powerful module, explore the immense opportunities that open up if we identify our superb strengths and talents – and create more and more opportunities to use them in our lives. Leaders learn how to build a strengths-based culture in their organizations to achieve greater performance, engagement, and satisfaction at the workplace!

Strategic Thinking – The Leader’s Mindset
Today’s headlines remind us that authentic leaders are in short supply. Authentic leaders have the courage and skill to inspire imaginative results, catalyze change, and act with integrity from a foundation of personal strength. Authentic leaders transform the world. In this thought-provoking module about leadership values and integrity, discern what authentic leadership is and is not through recent events in the global arena. Delve into the new essentials of leadership in the 21st century that complement what we already know about crucial leadership characteristics. Be inspired to step more fully into your authentic leadership, in whatever aspects of your life you desire!

Influence and Negotiation
Whether making decisions, resolving problems, or designing new products and services, organizational leaders must enhance their influence skills to affect outcomes in a big way and raise their potential for success. Investigate why influence is so important in today’s workplace. Uncover sources of power, and the currencies that add strength to your influence. Explore the mindset and skills needed to impact a wide range of issues, persuade and inspire others, and powerfully shape results.

 

Target Audience: Mid- to High-Level Managers

Terrific Teams!
The difference between magnificence teams and mediocre ones is the competency and collaboration that individuals bring to work. Hone your talents at building trust and inter-dependence with others. Learn the skills that can make you successful in the stages of team development. Become adept at using planning and communication tools to facilitate smooth team functioning.

Coaching – Tapping the Best that Employees can Offer:
In today’s business world, the ideas, innovations, and creative spark of a company’s employees give rise to new products and services, and set it apart from the competition. So, the most important skills for 21st century managers are those that develop & mentor people. Learn how to establish a “climate” of employee development, build core coaching skills, manage the coaching process, and incite employee ownership for excellent performance.

Setting Meaningful & Compelling Goals:
Goals are those critical “targets” that help us know what objectives we’re aiming for at work. Goals that are unrealistic, vague, and seemingly hard to attain are not motivating for employees, and can be morale-busters. The challenge for leaders is to set goals that are clear, encouraging, and achievable. Study a simple formula for setting precise, powerful goals. Discover how to translate each goal into a specific action plan. Examine valuable guidelines for delegating goal responsibilities to others and holding them accountable.

Motivating, Inspiring, and Celebrating Employees:
The best way to motivate employees is to “catch them doing something right” and celebrate their accomplishments – which happens far too infrequently at work. Assess your own “Celebration Quotient”. Investigate the internal and external factors that motivate people. Understand that managers can foster pride, self-esteem, and commitment among employees by celebrating their contributions. Explore a multitude of ways – both simple and complex, inexpensive and grandiose – that leaders can motivate their employees.

Effective Communication in the Workplace:
Communication is the means by which we interact together at work and get things done. Sometimes, however, communication can break down, leading to misunderstanding, bad feelings, and lost productivity. Examine and practice the three crucial skills of communication – inquiry, advocacy, and listening. Discover how their practical application every day at work can create powerful communication with customers, co-workers, vendors – everyone!

Managing and Resolving Conflict:
While many of us wish to avoid conflict at all costs, it often has benefits that make dealing with it worthwhile. Uncover the importance for managers to have versatility in our methods for resolving conflict. Conflict doesn’t have to be malicious or paralyze your company. Study a formula and tools for logically and reasonably working through conflict that includes identifying areas of agreement and addressing underlying issues and concerns – so that all parties involved feel respected and “heard”.

Time Management = SELF-Management:
All too often we approach work in terms of “putting out fires” by addressing only what is urgent now. Learn how to prioritize tasks and activities so that we can make our workload reasonable and work on those items that warrant attention in the right time. Implement the discipline of only undertaking those tasks and activities that are pertinent to our own role and strengths. Explore how to better manage your “To-Do” list. Utilize valuable process management and planning tools to speed up the efficiency and time needed in all your daily activities.

Giving and Receiving Feedback Positively and Constructively:
Feedback is one of the critical tools for making strides in growth and improvement at work. Discover how managers can make giving feedback a positive experience, no matter how challenging the situation. Investigate the barriers that can get in the way of sound feedback. Learn and practice a simple formula for ensuring that your feedback to others is helpful and productive.

Managing the Human Dynamics of Change:
Change at work has a strong emotional and attitudinal impact on those who are affected by it. Explore the most challenging element of change – the HUMAN element – to discover the many reasons and expressions of resistance and learn how to convert opposition into enthusiastic support.

Making Meetings Work!
A meeting is a microcosm of a team’s interactions. By improving the collaboration and processes of meetings, greater productivity and achievement can result. Explore a variety of tools for planning effective meetings. Discover the stages of a discussion and the agreement-building process. Learn specific techniques for facilitating people working together successfully.

Dealing with Challenging People at Work:
Differing personalities and “styles,” as well as busy schedules and hectic workloads can cause miscommunication, friction, and misunderstanding at work, which can inevitably lead to mistakes, “turf wars,” and missed opportunities. Discover the key barriers that thwart our interactions. Gain insights into the realities of action and reaction, and the importance of self-management. Investigate key skills – including empathy and how to advocate in a considerate manner – to deal with emotions, diffuse potential conflicts, and effectively manage challenging employee situations.

Magnificent Customer Service:
Customer service is that important ability to meet a client’s expectations. When we commit to consistently exceeding the client’s needs, that’s magnificent customer service. Learn how to build powerful credibility and trust with customers. Study techniques for communicating effectively with customers. Explore the attitude and language of exceptional service while investigating the key factors of empathy and competence to consistently delight customers.

Powerful Networking Strategies:
Having a diverse network of contacts, associates, and customers is essential for success in business. However, many people find networking difficult or unpleasant, and spend little time on effectively reaching out. Investigate how to easily build mutually-beneficial relationships with others – the comfortable and natural way! Learn how to capitalize on your own “currencies” as a means of providing value to others, and boost your personal and professional influence by creating your potent “Solid Gold Sound Byte”!

Work / Life Balance:
Everyone today is juggling multiple responsibilities in every area of their life – career, family, community, health and wellness, and more. This module provides tools and tactics by which to explore what is really important to you and make adjustments in day-to-day choices and actions to live a life in balance. Learn how to make powerful choices each day in alignment with your core values. Explore how to say “no” with power and intention. Understand how to set solid boundaries to prevent “drainers” from intruding into your time, space, and sanity. You CAN have happiness and fulfillment by achieving work/life balance.

Target Audience: Team Members

Magnificent Customer Service:
Customer service is that important ability to meet a client’s expectations. When we commit to consistently exceeding the client’s needs, that’s magnificent customer service. Learn how to build powerful credibility and trust with customers. Study techniques for communicating effectively with customers. Explore the attitude and language of exceptional service while investigating the key factors of empathy and competence to consistently delight customers.

Effective Communication in the Workplace:
Communication is the means by which we interact together at work and get things done. Sometimes, however, communication can break down, leading to misunderstanding, bad feelings, and lost productivity. Examine and practice the three crucial skills of communication – inquiry, advocacy, and listening. Discover how their practical application every day at work can create powerful communication with customers, co-workers, vendors – everyone!

Managing and Resolving Conflict:
While many of us wish to avoid conflict at all costs, it often has benefits that make dealing with it worthwhile. Uncover the importance for managers to have versatility in our methods for resolving conflict. Conflict doesn’t have to be malicious or paralyze your company. Study a formula and tools for logically and reasonably working through conflict that includes identifying areas of agreement and addressing underlying issues and concerns – so that all parties involved feel respected and “heard”.

Dealing with Challenging People at Work:
Differing personalities and “styles,” as well as busy schedules and hectic workloads can cause miscommunication, friction, and misunderstanding at work, which can inevitably lead to mistakes, “turf wars,” and missed opportunities. Discover the key barriers that thwart our interactions. Gain insights into the realities of action and reaction, and the importance of self-management. Investigate key skills – including empathy and how to advocate in a considerate manner – to deal with emotions, diffuse potential conflicts, and effectively manage challenging employee situations.

Work / Life Balance:
Everyone today is juggling multiple responsibilities in every area of their life – career, family, community, health and wellness, and more. This module provides tools and tactics by which to explore what is really important to you and make adjustments in day-to-day choices and actions to live a life in balance. Learn how to make powerful choices each day in alignment with your core values. Explore how to say “no” with power and intention. Understand how to set solid boundaries to prevent “drainers” from intruding into your time, space, and sanity. You CAN have happiness and fulfillment by achieving work/life balance.

Your Next Career Move
Savvy employees are continuously monitoring the job market and keeping a watchful eye out for their potential next career move. Stay alert to the newest trends in employment in this informative, interactive module. Investigate the new rules for writing a powerful resume. Discover how easy it is to navigate through the job search process. Explore the “best practices” and dynamic tactics for nailing your job interview!

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